General information

Our usual delivery time is 14 working days after the order has been placed. It will take 2 business days for Canada Post to receive your order. The timeline seems long? Check out our Facebook page before writing to us. We’ll make a post if there is a delay in production.

Once the package has been prepared, an email will be sent automatically informing you of your Canada Post tracking number. It can take a period of 24 hours before it is active on their site.

We are an online company only at the moment. If you’ve read through our FAQs and can’t find an answer, we can be reached on Facebook or by email at info@olehop.com For any question regarding an order already paid, please contact us at info@olehop.com. All your messages will be answered within 24 hours, from Monday to Friday, except holidays.

The tracking number can take up to 24 hours before being active on the Canada Post site. If your order contains an embroidery, the shipping slip is produced BEFORE the journey of your embroidery blanket. It will be active when your order is actually shipped and en route to your address (add in an extra five business days).

Please contact Canada Post Customer Service at 1-416-979-3033 with your tracking number nearby.

In this case, returns are free of charge. Please contact us quickly at info@olehop.com to obtain our quick return code.

Please contact us at info@olehop.com to find out our quick return code. The return will be free of charge, but you will have to pay for the return of your package.

Please contact us at info@olehop.com to find our return address. We do not cover return shipping costs unless you agree to receive a refund in the form of Ole Hop credits.

Our products

Absolutely! The option is now available for an extra $5. Add any product to your basket, then return to the list of products where you can add the embroidery as a separate item. The ensuing steps are indicated later. We will need 5 additional business days to process your order.

We no longer change the colour of plain minky as we are trying to keep our production schedule efficient and timely.

Made of 100% polyester, minky is a beautiful, high quality, cashmere-like, soft, and durable fabric. It does not fade, does not fray and retains its fluffy texture after each wash.

Our bamboo muslin is made of 100% natural fiber — its softness won’t be beat! Muslin is the perfect fabric for swaddling babies, and helps them feel safe, as they did in their mother’s womb. It is a breathable material that is known to be safe during bedtime.

No! Our pillowcases were designed in single thickness, unlike comforters that are double layered. In addition, minky doesn’t heat up when it comes into contact with the body. Your child can benefit from the minky’s ultra soft texture, without overheating. Go on, try it!

Our comforters are made up of two layers (like all our other formats for that matter!). With a sheet of cotton or flannel our minky blankets are perfect for the coldest months. That’s all you'll need to keep your child warm. In the summer, we simply fold the blanket at the foot of the bed, as a throw, just for eye candy. ;)

The 30 x 40 inch format is ideal for a child aged 0 to 1 year—great for bassinets. This format is also recommended if you’re planning on carrying your blanket around, in the stroller or in the car, for example.

The 48 x 60 inch format is perfect for children over 1 year old, and up until adulthood, i.e. from the bassinet to cinema-popcorn!. This format is also perfect as throw blanket at the foot of a bed. We’re all about that comfort!

Our 60 x 80 inch option covers a single bed… and adults ;).

The ultimate swaddling garment is the 47 x 47 inch standard size. The 47 x 60 inch format is great for bigger babies who can’t get enough of that bamboo muslin!

We are currently working on a new exclusive collection of learning blankets. Check out our Facebook page or subscribe to our newsletter for updates.

Retailers

Please click on the Retailers tab of our website.

Sure thing! For a certain volume that we can discuss together, you may be eligible for our retailer rate. Do not hesitate to contact us at info@olehop.com

We’d be happy to discuss the opportunity for you to distribute our products! Please send us an email at info@olehop.com

The quickest way to reach us is by email at info@olehop.com. If you want to chat on the phone, please email us your contact info and we’ll get back to you asap.