Delivery

Has it been a few days since you placed your order and you haven’t gotten any news?

Don’t worry, your order is freshly packaged and will be en route in no time…Ne vous inquiétez pas, votre doudou est fraîchement confectionnée et bientôt en route pour se faire cajoler.

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FREE DELIVERY

Ole Hop offers free delivery on all orders over $75 before tax (exclusive to orders within Quebec).

Delivery fees for orders less than $75 before tax:

Within Canada: $8


PROCESSING TIME

The pre-deliver processing time can take up to 14 days, unless otherwise stated (pre-sale, promotion, etc).

For orders to Quebec or Ontario, expect your delivery to arrive 2-5 days after being processed. For deliveries within the rest of Canada, expect your delivery to arrive 2-7 days after being processed at the post office.


FOLLOW UP AFTER ORDERING

Once your order is sent, you will receive an order number via email. You can then track your order from Canada Post’s "Track a package by tracking number" page.


EXCEPTIONS

Additional fees and delays may occur for deliveries to northern British Columbia, Yukon, Northwest Territories, Labrador, Newfoundland, Nunavut, and Nunavik. In these cases, we will reach out to let you know about additional shipping charges. If you do not accept these additional charges, we will unfortunately have to cancel your order. We will not charge for anything.


TERMS OF DELIVERY

Orders are delivered to the address specified by the client when placing their order.

The subtotal included on this page does not account for taxes. 

Please note that Ole Hop is not responsible for unclaimed parcels and any cost associated with the return of the merchandise. In addition, the client will assume the costs related to the second delivery attempt of an unclaimed order.   

Ole Hop is released from all liability in the event of a missed deadline due to an error on the part of the third party assuming the responsibility of delivery.

Ole Hop reserves the right to modify its delivery policy at any time, without notice.


Questions?

Don’t hesitate to write us at info@olehop.com